Returns & Refund Policy

Q1. I suffer from knee pain, especially in the winter. Is this oil helpful?
A1. Yes, you will get relief in a few minutes after applying Kwik Pain Relief Oil.

Q2. If this oil works for back pain?
A2. Yes

Q3. Does it smell like any perfume?
A3. No, it's a natural blend of Ayurvedic herbs.

Q4. What quantity of oil should be taken while applying?
A4. Massage affected area with 6 ml - 12 ml oil.

Q5. How do I pay for a purchase?
A5. Debit Card/ Net Banking/ Cash Cards/ Mobile Payment MasterCard or Visa Credit Cards .

Q6. How to use this oil?
A6. Massage the affected area once or twice a day. For maximum benefits, after massaging with KWIK oil, cover the painful area with a steaming towel.

Q7. Where can I buy Kwik Pain Relieving Oil?
A7. In India, there are multiple outlets to buy Kwik products such as modern trade centers, chemists and general stores in your city.
We also have an official Kwik Online Store (hyperlink to the product page) that offers a convenient option of placing orders and receiving Kwik products at your doorstep.

Q8. What is your refund policy?
A8. We offer a 100% no-quibble money-back guarantee. If you are not satisfied with our products, we will offer a 100% refund (excluding delivery charges, where appropriate). For refunds on Cash-on-Delivery, please share your bank account details to receive the refund amount. To avoid any issues, kindly read our returns policy (hyperlink) in detail before placing your return and refund request.

Q9. When & how can I cancel an order?
A9. You can cancel your order before it reaches the “Order Shipped” state. To cancel please contact customer care with the order number.

Q10. What safety measures do you follow in product development?
A10. All our products are clinically tested for safety and efficacy. They are completely free from side effects when used in the dosage instructed on the product packaging. Each product undergoes extensive research for safety and efficacy, it must meet stringent regulatory requirements before they are available to the customer.

Q11. Do Kwik Pain Relief Oil have side effects?
A11. All our products are clinically tested for safety and efficacy and are completely free from side effects when used in the dosage according to the instructions on the product packaging.
The pharmaceutical products are best taken in consultation as Kwik belongs to Ozone Pharmaceuticals, a company with 30+ years as a reputable pharmaceutical. Or you can ask the experts (hyperlink to whatsapp no.) for the guidance on indications, dosage, and use of products.
Each product undergoes extensive research for safety and efficacy. It must meet stringent regulatory requirements before they are available to the customer.

Q12. What is the estimated delivery time?
A12. Estimated delivery time is 5 to 7 days* post shipping (business days exclude Sundays and other holidays). Estimated delivery time is dependent on the destination to which you want the order shipped.
We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.

Q13. What are the delivery charges?
A13. We charge a nominal delivery charge. You can check the Shipping Details page (hyperlink) to know about the latest delivery charges.